Frequently Asked Questions
Current requirements regarding Covid 19
We have had an enhanced cleaning programme in place since the 1st re-opening. Our number one priority is the safety of our guests and ourselves and our aim is to provide a balance between the constantly changing regulations and recommendations and a warm and friendly welcome. Practices are reviewed regularly with the latest govt advice implemented as soon as possible but we continue to sanitize high traffic areas regularly and provide masks and hand sanitizer to guests. As we only have two bedrooms you will not have to worry about overcrowding or lack of space.
Masks are required whenever you move around the house and can only be taken off once you are in your own room or sitting down for breakfast. Our dining room is large enough that social distancing will not be a problem but please use the same places at the dining table throughout your holiday. Masks are not required in the conservatory or the gardens so you can enjoy these as normal.
If you wish we will clean your bedroom daily as usual wearing gloves and a mask, if you would prefer us not to enter your room we will leave anything that you require outside your door.
We hope this makes the situation clear, but should you have any concerns regarding Covid-19 precautions please get in touch.
Where is the nearest station?
Do we need a car to get around?
Definitely not. There is plenty to do and see within walking distance and, with the station being so close there are many places it is easy to visit. Dawlish, Totnes, Exeter, Topsham and Plymouth are accessible by train, to name just a few, and the line is famously scenic. Buses are also close by and you could get one to visit the beautiful Powderham Castle.
Do you take credit cards?
Yes, we ask for full payment upfront and take credit/debit card payment over the phone.
Can we bring our pet?
Do you speak languages other than English?
What happens if we have to cancel?
We operate a fourteen day cancellation policy which means that, should you need to cancel your booking, you would need to let us know at least fourteen days prior to your arrival date for a full refund. In the event of a cancellation within the fourteen day period prior to your arrival date, 25% of the full amount will be retained. If a cancellation is less than 24 hours before arrival, you will be charged 50% of the full booking amount and in the event of a no show, you will be charged the full cost of the stay.
Please be assured that should a cancellation take place because of a government imposed lockdown a full refund will be given.
How far is it to the beach?
The beach is between 5 to 10 minutes walk away.
What time is check in/check out?
Check out – 12pm. If you are not leaving Teignmouth immediately after check out we are happy to look after your bags until you are ready to go and you are also welcome to leave your car on the drive.
I have food allergies, can you accommodate me?
I have a wheelchair, can I stay with you?
Is there a minimum stay?
There is no minimum stay between Sunday and Thursday, but over the weekend the minimum is two nights.